This online service (‘the Service’) is provided by Discover Your Ancestors Publishing. By using the Service you
accept these terms and conditions which apply to use of the Service and the materials and information it
Discover Your Ancestors Publishing grants you a non-exclusive license to access and use the Materials for your
personal purposes. You may not reproduce or distribute any part of the content for commercial purposes.
Copyright, database rights and all other intellectual property rights comprised in or relating to the Service
and Materials belong to Discover Your Ancestors Publishing and its licensors.
Discover Your Ancestors Publishing Ltd may at any time make alterations to or withdraw the Service or any part
Discover Your Ancestors Publishing excludes all warranties, express or implied relating to the Service. This
includes, but is not limited to, any implied warranty that the information it contains is accurate or up-to-date
or is suitable for any particular purpose.
Discover Your Ancestors Publishing shall not be liable for any loss
or damage suffered as the result of the use of this the Service.
These terms and conditions shall be interpreted in accordance with the Laws of England and any dispute shall be
subject to the exclusive jurisdiction of the English Courts.
Your subscription will be fulfilled by Discover Your Ancestors Publishing. Registered office Discover
Your Ancestors Publishing, PO BOX 163, Shaftesbury SP7 7BA .
When the Subscription Contract is Formed
When you click “Submit Order” when ordering online, fax, post or telephone us with details of your
order, you are offering to subscribe to one or more of our products which, if accepted by us, will
result in a binding contract.When placing an order online, your credit/debit card will be debited when
you click “Submit Order”. You will receive an email confirming your order has been placed and is being
processed. The contract between us is not formed at this point; a legally binding contract is formed on
the date we send you written confirmation of your order.You will receive written confirmation to your
supplied email address within 7 days of submitting your order. Please note that we will not be
responsible if you fail to receive the written confirmation because you have supplied us with an
incorrect or invalid email address. Please ensure that your email address is completed in full.If
ordering print copies, please ensure that we have your full address including postcode or zipcode. We
reserve the right not to accept or process your order for any reason. All orders are subject to
validation checks and authorisation by your payment card issuer. If we do not accept your order and your
credit/debit card has already been debited, we will notify you and refund your card in full immediately.
Right to Refuse Orders
In the event of obvious inaccuracies in prices, except that we may fulfil your order at the correct
If we are unable to obtain payment authorisation from the issuer of your payment card.
We will deliver the magazines and/or e-magazines to the email address and/or postal address provided by
you when you place your order. Your subscription will start with the next available issue – please allow
up to three weeks for delivery of postal copies and up to digital copies are accessible immediately from
the current issue at the date your subscription is activated. You agree that we will not be responsible
for failure to deliver the magazines if you have supplied us with an incorrect postal and/or email
Delay in Delivery and Non-Delivery
We will not be liable to you for any delay in delivery or non-delivery of magazines in the following
Where the issuer of your payment card refuses to authorise payment to us
Where such delay or failure is due to circumstances beyond our control or the control of our
sub–contractors and agents including, but not restricted to, war, electricity power failure,
utilities failure, failure of telecommunications links, failure of transport infrastructure,
fire, flood, government act, act of God, legislative constraints, strikes, labour disputes or
malicious damage involving employees.
Cancellations and Refunds
Where a minimum term of 12 months is advertised cancellations are not permitted until the end of this
initial period and we will not issue you a refund. Should you wish to cancel after the minimum term,
please contact our customer care team in writing (see contact details below).
For all other subscriptions or after the minimum term of your subscription, you may cancel your
subscription contract at any time by notifying our customer services team in writing,
Credit/debit Card and Payment Gateway Refunds
Any and all credit card and payment gateway refunds will be issued in sterling, net of any fees
levied by the payment gateway. Your Credit/debit Card company will convert the sterling amount
into your local currency and may charge an additional fee for completing the transaction. If you
have any queries about credit/debit card refunds kindly contact us here
Prices displayed on the subscriptions section of the website will prevail at all times in relation to
orders placed online. Prices quoted on screen include delivery charges and taxes (where applicable).You
either make a one-off payment for your subscription or make on-going continuous service payments for any
other subscription term. If you make on-going continuous service payments we reserve the right to
increase our prices at any time after the first year of your subscription has elapsed and will notify
you in writing with 10 days notice of any such price increase. Although we try to ensure that all prices
are accurate, errors may occur. If we discover an error in the price of your order, we will inform you
as soon as possible. You will have the option of reconfirming your order at the correct price or
cancelling it. If we are unable to contact you, we will treat the order as cancelled. We will refund you
in full if you cancel the order and have already paid.
Credit Card Payment
If you are under 18 or are not using your own credit/debit card to pay for the subscription, you must
ask the permission of the credit/debit card holder before entering the payment details. By clicking
“Submit” you are confirming that you have obtained the express prior permission of the credit/debit card
Our liability to you in the event of magazines being lost in despatch shall, at our discretion, be
limited either to replacement of the missing issues or refund of the cost of the missing issues.To the
extent permitted by law we exclude all other liability to you. Our exclusions of liability shall not
apply to any damages arising from death or personal injury caused by our negligence or that of any of
our employees or agents.These Terms and Conditions do not and shall not affect your statutory rights as
Third Party Rights
A person who is not a party to these Terms and Conditions shall have no right under the Contracts
(Rights of Third Parties) Act 1999 to enforce or rely upon any provision of them.
Use of Personal Information
We use the personal and transactional information (e.g. name, address, e-mail address, credit card
details) (“Personal Information”) you supply to us in order to fulfil your subscription order.On the
online order form we will ask you about receiving details of our products and services and/or those of
third parties which may be of interest to you. You should tick the relevant boxes to indicate whether or
not you wish to receive such information. When ordering a subscription that is bundled with third party
products (for example records or data) or services, Discover Your Ancestors Publishing may be required
to either pass on your email information to the third party that will fulfil one or more elements of the
bundle, or to offer a third party payment gateway that enables you to buy the bundle. Where a third
party payment gateway is used for a bundle purchase, the customer will become a customer of the third
party and not of Discover Your Ancestors Publishing, although Discover Your Ancestors Publishing will
continue to manage the customer for the delivery of its own products and services.
Unauthorised Access to personal information
Unless a member of our staff has been fraudulent or negligent, we will not be liable to you for any
losses you may suffer as a result of unauthorised access by a third party to the information (including
in particular credit/debit card details) you transmit when you place an order. It is your responsibility
to ensure the security of your own credit/debit card details to avoid unauthorised use.
Single user (personal user) license
The subscription service is offered on a single user license only, for personal use by a named
individual. The content of the service is not for rebroadcast, copying or duplication (beyond maximum
one print copy of a digital page), forwarding or sharing with other individuals or groups. Those in
breach of the license will be liable to prosecution by Discover Your Ancestors Publishing and may well
be liable to prosecution by third parties. If you are unable to comply please do not purchase a
subscription. For multi user license enquiries outside of this condition please contact us
These Terms and Conditions are subject to change.
Prize Draw and Competition Rules
All prize draws and competitions which are associated with our magazine subscription offers are subject
to separate terms and conditions (see below).
If the magazine you have subscribed to changes frequency per annum, we will honour the number of issues
paid for but not the term of the subscription.
Governing Law and Jurisdiction
These Terms and Conditions are governed by English law. You hereby irrevocably submit to the exclusive
jurisdiction of the English courts notwithstanding the jurisdiction where you are based.
Digital & App VAT
Digital magazines and Apps are subject to VAT where applicable. The relevant VAT charge will be applied
to all subscriptions unless the reader opts out and selects the print only option
These Terms and Conditions override any contrary terms or conditions published by us in relation to any
order placed by you with us.
If you have any questions please contact our help desk here