Privacy Policy

DiscoverYourAncestors.co.uk is owned and operated by Discover Your Ancestors Publishing. We are committed to protecting your privacy and we will only use the information that we collect about you in accordance with the General Data Protection Regulation (GDPR).

1. What information do we collect from you and why?

When you register, subscribe or make a purchase with Discover Your Ancestors we collect the following personal information from you:

• Your name
• Your email address
• Your billing address
• Your telephone number (optional)
• A password (this is provided by you when you create an account with Discover Your Ancestors)

Through using the website and our services, we also collect the following technical information:

• The IP address of your device (such as your computer, tablet or mobile phone)
• Details of your web browser
• Information from cookies stored in your browser. Cookies are saved on your computer to enable shopping and ordering procedures, but no personal information will be stored in or transmitted via cookies. We also use cookies to analyse the performance of our website, to help improve your experience.

We only collect information about you that is required to fulfill your subscription or purchase, for prevention of unauthorised access to your account and for improving our website and services we provide.

By creating an account on Discover Your Ancestors you are agreeing to our Terms and Conditions and this Privacy Policy by ticking the acceptance box on the registration page. By agreeing to this, you are telling us that you consent to us collecting, processing, and sharing your personal information as described in this Privacy Policy.

You can check that the information we hold about you is accurate and up-to-date by logging into your account or contacting us. If you find any inaccuracies you can amend them in your account, or you can let us know and we will delete or correct them promptly (within 7 working days). The personal information we hold is stored securely, in accordance with our internal security policy and the law.

2. How do we use your personal information?

We only use your personal information for the following reasons:

• To authenticate access to your account (when you log in to the website).
• To process your order - we may contact you in connection with your order, such as clarification of an address.
• To provide you with customer service following an order.

We will securely hold your personal information for your convenience in your account unless you ask us to remove these details. You can request that we remove your details from Discover Your Ancestors at any time by contacting us, we will then initiate this for you. Please be aware that if you do wish to close your account, we may need to retain certain information to resolve disputes and comply with our legal obligations and tax requirements.

We will not pass your personal information on to a third party or use it for marketing other than as stated in this privacy policy.

3. Are your details shared with others?

Your personal information is stored on our secure server, please be assured that this does not get passed on to any third parties except in the following circumstances:

• Service Providers - Our sister companies S&N British Data Archive Ltd and Genealogy Supplies (Jersey) Ltd provide certain services for us, such as customer support. They are under contractual obligation to protect your personal data and only process it in accordance with this privacy policy and the GDPR.
• Payment Processors - Card details are entered directly into our secure card payment processor Braintree or on some occasions PayPal (if you select this option for payment) or Barclaycard EPDQ. We never receive or have access to your full payment details - the payment provider stores card details securely for the purpose of processing payments and refunds.
• Analytics Providers - We use analytic services to help us improve our website and your experience. We do not send these providers your personal data, but they can use certain technical data, such as your IP address which is anonymised.

4. How secure is your information?

We store all personal information on our secure servers, these have both technical and physical safeguards in place to protect against inappropriate access, loss or misuse of data. While we cannot guarantee that this will not happen, our security team regularly review our security practices, updating them as necessary to help ensure the integrity of your information.

To help protect against your personal information from being misused or accessed, it is important that you use a strong password for your account that you have not used elsewhere. The UK Government's CyberAware Campaign has some good advice on picking passwords.

If you have any queries regarding this policy, please contact us.